Privacy Policy
Effective date: October 22, 2026
This Privacy Policy explains how Spectrum Primary Care (“Spectrum Primary Care,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit this website, contact us, or book a visit. Spectrum Primary Care is a primary care practice located at 4300 Biscayne Blvd, Ste 203, Miami, FL 33137, and provides care through telehealth to patients located in Florida.
1. Website Information vs. Your Medical Information
This policy covers information collected through our website and general communications. Once you become a patient, your protected health information (PHI) is governed by the Health Insurance Portability and Accountability Act (HIPAA) and our Notice of Privacy Practices, which describes how medical information about you may be used and disclosed and how you can get access to it. You may request a copy of our Notice of Privacy Practices at any time using the contact information below.
2. Information We Collect
Information you provide: your name, email address, phone number, preferred appointment date, and message when you use our contact form; and the contact, insurance, and payment details you enter when you book a visit or make a purchase.
Information collected automatically: IP address, browser and device type, operating system, pages visited, time spent on the site, and similar usage data collected through server logs, cookies, and analytics tools.
3. How We Use Information
To respond to your questions and requests
To schedule, confirm, and manage appointments
To verify insurance eligibility and process payments
To provide care, when you become a patient
To operate, secure, and improve our website
To comply with legal and regulatory obligations
We do not sell your personal information or health information, and we do not use your health information for marketing without your written authorization.
4. How We Share Information
We may share information only as needed with:
Service providers that help us operate our website and practice, such as website hosting, scheduling, electronic health record, telehealth, and payment processing platforms. When a vendor handles protected health information on our behalf, we require a Business Associate Agreement as HIPAA requires.
Your health insurance plan, when you choose to use insurance, for eligibility verification and billing.
Other healthcare providers, laboratories, and pharmacies involved in your care.
Government or regulatory authorities, or others, when required or permitted by law.
Anyone else with your consent.
5. Contact Form and Email
Our website contact form is intended for general, non-medical questions. Please do not submit personal medical information through the contact form or by regular email, as these channels may not be fully secure. For medical concerns, please book a visit. In an emergency, call 911.
6. Telehealth Visits
Telehealth visits are conducted through a secure platform intended for healthcare use. For your privacy, please join your visit from a private location using a secure internet connection.
7. Cookies and Analytics
Our website may use cookies and similar technologies to remember preferences, understand how the site is used, and improve performance. You can control or disable cookies through your browser settings; some parts of the site may not work properly if cookies are disabled.
8. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
9. Data Retention
Medical records are retained as required by Florida and federal law. Other information is kept only as long as reasonably necessary for the purposes described in this policy or as required by law.
10. Your Choices and Rights
You may opt out of non-essential communications at any time. As a patient, you have rights under HIPAA, including the right to access and request a copy of your records, request corrections, request restrictions on certain uses and disclosures, request confidential communications, receive an accounting of certain disclosures, and file a complaint with us or with the U.S. Department of Health and Human Services. These rights are described in our Notice of Privacy Practices. We will not retaliate against you for filing a complaint.
11. Children’s Privacy
This website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. Care for a minor requires the consent of a parent or legal guardian, as required by law.
12. Links to Other Websites
Our website may link to third-party websites, such as our online scheduling platform. We are not responsible for the privacy practices of those websites, and we encourage you to review their policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, or would like a copy of our Notice of Privacy Practices, please contact:
Spectrum Primary Care
4300 Biscayne Blvd, Ste 203
Miami, FL 33137
Phone: (786) 854-9735
Email: office@spectrumpcp.org
See also our Legal & Telehealth Disclosures.